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Troubleshooting

To delete a prompt in Qwairy:
  1. Navigate to the Prompts section of your workspace.
  2. Find the prompt you want to delete in the list.
  3. Click the three-dot menu (⋯) next to the prompt. Delete prompt menu
  4. Select “Delete Prompt” from the dropdown.
  5. Confirm your action when prompted.
🚨 Note: Deleting a prompt will remove all associated responses and analytics tied to it — this action is permanent and cannot be undone.
To delete a topic in Qwairy:
  1. Go to the Topics & Tags section from the left-hand menu.
  2. Find the topic you want to remove in the list. Topic list with delete option
  3. On the far right of that row, click the trash bin icon 🗑️ under the “Actions” column.
  4. Confirm the deletion in the pop-up prompt.
⚠️ Heads-up: Deleting a topic will also remove all associated prompts, responses, and tracking data. This action is irreversible.
When you get to the performance dashboard and see no data, this can happen for different reasons:Empty performance dashboard
  • Your brand is not generated yet
Qwairy generates responses fast but we still need a couple minutes to process your brand once your onboarding is finished.Please have a sip of coffee ☕ and give Qwairy a couple minutes to generate your brands.You can try F5 to see if anything changes.Please note that you should see the “Generating” icon if Qwairy is still working on your brand.Generating indicator
  • You chose the wrong topics
If you are a brand manufacturer and you added only topics about the best surf brand… Your brand will be absent from the results.
  • Your brand is absent from all responses
This is the most common case. Your brand is not considered by any LLMs and consequently Qwairy doesn’t have any results to show you.If you believe there is anything else or a bug on Qwairy, you can contact us directly with the chat on Qwairy.
All Invoices are available on the following link: https://www.qwairy.co/dashboard/team/billingYou can also find your invoice in Team Management -> Billing
You can go on this page : https://www.qwairy.co/dashboard/team/membersOr go to Team Management -> MembersAnd Invite anyone on Qwairy.Please note there is three types of access on Qwairy:Manager -> Unlimited authorisationMember -> Unlimited authorisation except billing and invoicesViewer -> Can view but can’t change anything